Returns
Yo what’s the 411 on Returns? They're Free. Say whaaaaaaaat?
- Yep, free returns are available on all products you're not stoked with within 30 days of purchase (within Australia).
- Items from sample sales cannot be returned. Refunds and store credit cannot be offered.
- Sale items or items purchased at a discounted price cannot be refunded but we are happy to offer store credits.
- Exchange codes must be processed within 48 hours of code being issued
- International returns are also accepted but at the senders postage cost.
- Items must be unwashed & unworn with tags still attached and in original packaging.
- If tags are not attached we cannot accept your return.
To initiate a return, kindly send an email to our dedicated customer service team at hello@yukithreads.com. Please include your name and order number in the email. Our friendly team will promptly respond with all the necessary details for your return. We look forward to assisting you!
* Please allow 3-5 working days for your return to be processed during busy times.
Please make sure your return is clearly marked with your details on it.
RETURN SHIPPING
If we are not issuing your return postage it is recommended to use registered post as returned goods remain your responsibility until they reach us.
STORE CREDIT / EXCHANGE
We will issue you with a store credit to use online so you can grab that other size or item you'd prefer.
REFUNDS
To arrange a refund please email hello@yukithreads.com
FAULTY
If you have received a faulty item, please email u at hello@yukithreads.com and we’ll work on getting your item repaired if possible. If your product is not repairable we will either issue you with a new product if available or a store credit for the purchase value of your product.